Returns Policy

Ex-Display/Custom Builds

Ex-display items or any custom builds cannot be returned for refund or exchange unless faulty.

Returns Policy

Customer satisfaction is 360 Pro Scooters' TOP priority.  

If you are unhappy with any products you have purchased for any reason, please return the product/s to us in the same condition it was received in within 30 days (14 days for sale items), and we will gladly exchange or provide a refund, subject to the below conditions.

AUSTRALIAN ORDERS
CHANGE OF MIND OR INCORRECT SELECTION


Answer the following questions to create a simple returns policy for your store. 

WHAT can be returned?
If you are unhappy with any products you have purchased for any reason, please return the product/s to us in the same condition it was received in and we will gladly exchange or provide a refund, subject to the below conditions.

WHEN do items need to be returned by?
Full retail products need to be returned within 30 days of receipt.  Sale items are to be returned within 14 days from receipt.

WHERE do items need to be returned to?
All products are to be returned to:

360 Pro Scooters
Unit 4/203 Central Coast Highway
ERINA  NSW  2250

HOW do customers return items?
Please complete the returns form and attach it to your product.


SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?
If the product you purchased was faulty, please contact the store and we will arrange for a courier to collect the item.  If you are returning your product/s due to change of mind or incorrect choice, return fees are to be paid at your own expense. Please contact the store and a courier will be arranged. 

Instore return option?
All products purchased may be returned in store.  Please visit us at Unit 4/203 Central Coast Highway, Erina, NSW, 2250.  We are located next door to Slimes Boardstore, just before the turn off for the Sunken Monkey Hotel.  For after hours enquiries, please contact us on 0402 414118.  

Packing materials?
Do items need to be in orginal packaging for returns?

Yes they do. Unless the item is faulty.